Customer Success Manager
Skills
Software As A ServiceAdoptionBusinessConsultative ApproachCustomer Relationship ManagementCustomer SuccessEngineering
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in Customer Success or similar post-sales SaaS roles
- Experience working with technical teams or engineering leaders at mid-market or enterprise companies
- Consultative customer relationship approach
- Excellent communication skills with engineers and executives
- Comfort with ambiguity and bias toward action
- Strong organization and follow-through
- Customer-focused mindset
Nice to have
- Strategic
- Proactive
- Collaborative
- Detail-oriented
- Adaptable
- Customer-centric
Day to day
- Build trusted relationships with engineering leaders and guide them through onboarding and success planning.
- Advise customers on AI Effectiveness and Developer Intelligence while driving adoption retention and expansion.
- Collaborate with Sales Product and Engineering to deliver value driven conversations and resolve customer challenges.
- Proactively identify champions spot churn risks and create scalable workflows and playbooks as the team grows.