Talentpluto builds AI career agents that help people navigate their careers.

Our agent, Pluto, has real conversations with people to understand their experience, goals, strengths, constraints, and what they want next. Pluto uses that context to help people discover relevant opportunities, explore them discreetly, and get represented beyond a resume.

Today, Pluto connects top talent with high-growth startups. For companies, that means warm introductions to candidates who have already been vetted, matched to the role, and confirmed as interested.

Backed by Y Combinator, Talentpluto has worked with 100+ companies, from fast-growing startups to unicorns and decacorns. More than 15,000 people have completed conversations with Pluto.

talentpluto

The AI career agent connecting top talent with high-growth startups. Backed by Y Combinator. 

Location: Remote (United States)Work Model: RemoteIndustry: AI / vertical SaaS for home servicesCompensation: $100K-$130K base, $200K OTEAbout the Company

A bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track to grow 10x. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them.The Opportunity

Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.Responsibilities

Own retention and net revenue retention (NRR) across a portfolio of enterprise accountsBuild the customer success function and playbook from the ground upDrive expansion revenue through upsell and cross-sellPartner with sales, product, and leadership to deliver strong customer outcomesTravel to customers as needed (approximately 25% of the time)Requirements

2-4 years in customer success, account management, or another revenue-oriented roleStrong commercial instincts with a focus on expansion and NRRBuilder mentality with experience creating processes from scratchComfortable with approximately 25% travelBackground in home services, trades, or field-service management, or early-stage startup experience, is a plus

Customer Success Manager

What the job involves