Customer Success Manager
Skills
Software As A ServiceAdoptionBusinessCustomer EducationCustomer SuccessDevelopmentsFit
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- JD or substantial experience with legal technology attorneys or legal professionals
- 5+ years in Customer Success Consulting Account Management or related roles
- Experience with legal tech consulting organizations or SaaS firms
- Familiarity with legal technology or AI-driven platforms
- Strong interpersonal and communication skills
- Proven ability to build trusted relationships and act as a strategic advisor
- Proactive customer-centric problem-solving approach
- Experience collaborating cross-functionally with Sales Product Marketing and Support
- Ability to travel once a month
Nice to have
- Curiosity in technology and AI developments
- Personable
- Strategic thinker
- Customer-focused
- Collaborative
Day to day
- Engage senior executives to understand business goals and act as a trusted advisor throughout the customer journey
- Create tailored success plans that drive measurable outcomes from legal AI solutions
- Collaborate with customers to design workflows use cases and change management strategies that increase adoption and value
- Lead executive business reviews capture value delivered and influence future product enhancements through customer feedback