Customer Success Manager
Skills
Software As A ServiceAdoptionContextCustomer SuccessEnglishMarket ResearchMedical Devices
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5–7 years in Customer Success Account Management or consultative advisory roles
- B2B SaaS or information services experience preferred
- Strong familiarity with Manufacturing Medical Devices Automotive or Financial Services is a strong advantage
- Ability to hold senior-level commercial conversations and discuss market strategy
- Strong portfolio management across a ~30 account book
- Outcome-oriented mindset focused on customer decisions and business value
- Data-driven with usage data NRR metrics health scores and impact evidence
- Fluency in English required
Nice to have
- Consultative
- Strategic
- Proactive
- Data-driven
- Commercially minded
- Curious
- Cross-functional
- Scale-up adaptable
Day to day
- Own the customer journey from onboarding through renewal for a portfolio of around 30 customers
- Act as a trusted advisor to VP and C-suite stakeholders by linking Valona intelligence to business outcomes and strategic decisions
- Drive adoption and value realisation through proactive insights business reviews enablement plans and cross-functional coordination
Hiring process
- Ready to apply? Apply anyway if the role excites you
- For inquiries or additional information contact Nofar by email or WhatsApp