Remote Customer Success Manager Job in UK Veeva Systems

Who you are

• Engaging communication skills with the ability to effectively convey complex ideas and build rapport
• Proven ability to build relationships with key customer stakeholders at multiple levels fostering trust and partnership
• Strong analytical and presentation skills with an ability to interpret data and deliver compelling presentations
• Demonstrates empathy and natural curiosity in supporting and using technical solutions
• 5+ years of experience in a Life Sciences environment or 3+ years of experience using Veeva products
• Ability to travel up to 25% for onsite customer meetings and Veeva events
• Fluent in English

Desirables

• Experience in Clinical Research
• SaaS/Cloud experience
• Life Science degree

What the job involves

• Support 4-6 large global customers post-implementation with Veeva Vault Clinical applications
• Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
• Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional value opportunities
• Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
• Facilitate cross-customer connections for collaboration opportunities