Remote Customer Success Manager Job in UK Vercel

Who you are

• 1-2 years CSM or Customer Specialist experience in high-growth SaaS industry preferred
• Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js is preferable
• Significant level of comfort interacting with a high volume of customers across a variety of mediums (phone, email, webinars)
• Strong initiative and positive attitude
• Strong communication and writing skills
• Strong collaboration mindset and capabilities
• Comfortable with asynchronous work
• Can navigate through ambiguity as we continue to build and refine the digital customer success segment

Desirables

• Email marketing experience
• Familiarity with Outreach.io, Market, Tray.io, Salesforce
• Devised and put in motion growth and activation strategies
• Experienced in Front-end web development using Vercel
• Understanding of CDN and/or Proxy
• Communicate clearly about DNS

What the job involves

• Manage all post-sales activities for Vercel’s Digital Success customers through touch points that require product knowledge, planning, project management, and the ability to quickly build rapport
• Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives
• Leverage high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses
• Develop, test, and iterate on scaled playbooks and engagement strategies
• Analyze customer data to create and execute engagement strategies within your customer portfolio
• Proactively identify and flag churn risk and work proactively with other account team members to mitigate
• Partner with Account Executives, Customer Success Engineers, and Technical Consultants to provide effective customer engagements
• Advocate for the customer by identifying customer trends and providing internal feedback on how Vercel can better serve our customers