Customer Success Manager - Strategic Support
Skills
Software As A ServiceAdoptionContinuous ImprovementCustomer SuccessData AnalyticsMarketing AnalyticsNegotiation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5 years of enterprise SaaS customer success experience
- Comfort discussing API workflows integrations and technical platform data
- Ability to bridge technical teams and business stakeholders
- Experience presenting to and influencing executive and C-level stakeholders
- Background in lifecycle marketing product adoption or programmatic solutions
- Strong data-driven problem solving numeracy and communication skills
- Familiarity with Salesforce
- Track record of meeting personal and team goals
- Kind generous and self-starter demeanor
Nice to have
- Direct mail experience
- Marketing automation experience
- Fresh ideas
- High prioritization skills
- Highly data-driven
Day to day
- Support post-sales activity for enterprise customers with product knowledge prioritization and project management.
- Partner closely with a Strategic Account Manager to monitor account health drive adoption and reduce churn.
- Deliver executive-level business reviews gather customer feedback and coordinate cross-functional teams to create expansion opportunities.