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Customer Success Partner, Agency
Skills
AdoptionCustomer ExperienceCustomer SuccessEasily AdaptableEvolutionInfluencer MarketingOperating Models
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Passionate and knowledgeable about influencer marketing creator content and digital media
- 2+ years in a strategic customer-facing role such as CSM Strategy Client Services or Account Leadership
- Experience working at or closely with marketing agencies ideally in complex multi-client or global environments
- Deep understanding of agency structures incentives and challenges
- Skilled at leading senior-level and executive conversations
- Comfortable acting as a strategic extension of an agency team
- Highly organized self-directed and proactive
- Adept at structured high-impact engagements like business reviews and strategic planning
- Curious collaborative and growth-minded
- Proficient in Salesforce GSuite Zoom Slack and tools like Notion or Jira
Nice to have
- Curious
- Collaborative
- Growth-minded
- Strategic
- Self-directed
Day to day
- Serve as the primary strategic partner for complex agency organizations, guiding value realization across multiple brands clients regions and lines of business
- Advise agencies on scaling influencer programs balancing standardization with flexibility to fit diverse client needs
- Build deep multi-threaded stakeholder relationships across strategy activation analytics and executive partners while driving business reviews maturity assessments and growth planning
- Partner cross-functionally with internal teams and insights specialists to deliver proactive recommendations benchmarks and a seamless customer experience