Customer Success Partner - German Speaking
Skills
Account GrowthAdoptionAnalytical SkillsEnglishIT EscalationInterest RatesRenewals
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience in Customer Success Account Management or Customer Partnership roles
- German and English language skills
- Strong commercial acumen with ability to forecast renewals and identify growth levers
- Excellent relationship-building communication and stakeholder management skills
- Confidence partnering with senior decision-makers
- Analytical mindset with ability to interpret usage adoption NPS and health score data
- Ability to solve problems navigate ambiguity and influence cross-functional teams
- Experience with subscription-based data products and services desirable
- Experience managing global or enterprise-level accounts desirable
- Ability to develop account strategies renewal roadmaps and expansion frameworks
Nice to have
- Strategic
- Proactive
- Collaborative
- Analytical
- Commercially aware
- Stakeholder-focused
Day to day
- Act as the primary advocate and trusted advisor for a defined portfolio of customers
- Build deep relationships with key stakeholders and proactively manage account health to drive satisfaction retention and growth
- Collaborate across Sales Implementation Operations Product and Compliance to deliver high-quality customer experiences and measurable value