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Customer Success Partner
Skills
AdoptionAnalytical SkillsCooperativeCustomer Relationship ManagementEvolutionFacilitationProduct Lifecycle Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5 years of experience working with PMOs project managers or PPM-related solution delivery
- Strong understanding of project and portfolio management principles governance and processes
- Excellent communication and facilitation skills with confidence leading workshops and customer sessions
- Ability to translate customer needs into actionable recommendations and solution configurations
- Organized proactive and able to manage multiple customer relationships
- Growth mindset with continuous learning and a focus on impact and improvement
- Strong orientation towards teamwork and collaboration
- Comfortable working within a worker-owned cooperative environment
Nice to have
- PMP certified
- PRINCE2
- CAPM
- Customer success experience
- Consulting background
- Business analysis experience
- Training experience
- Change management exposure
Day to day
- Lead onboarding workshops to understand customer goals PMO maturity and existing processes
- Co-create Project Management Success Strategies covering lifecycle stages governance reporting needs and adoption milestones
- Deliver training support success check-ins and best-practice guidance to drive adoption usage and customer outcomes
Hiring process
- Please apply with your curriculum vitae (resume) and make clear your compensation requirements.