RemotevilleRemote Customer Success Partner Job in Estero, FL Emphasys Software
Customer Success Partner Emphasys Software
$ -
Cross-SellingCustomer EngagementCustomer ExperienceCustomer RetentionCustomer SatisfactionCustomer SuccessOrganization SkillsProduct RequirementsUpselling
Junior (1-2 years) -
EsteroFL
Business management software for today's affordable housing industry
175+ employees
B2BSoftwarePublic Housing
Role
Who you are
- B.A. or B.S. degree preferred or equivalent experience
- 2+ years of Customer Success or Account Management experience
- Understanding of pipeline revenue, forecasted revenue, and sales cycle revenue management
- Proven ability to drive continuous value of products
- Proven interpersonal management skills and exceptional business acumen
- Attention to detail, strong organizational skills, and an absolute focus on quality of work
- SaaS experience is a plus
- Experience in the lending industry is a plus
Desirables
- Attention to detail
- Organizational skills
- Business acumen
- Interpersonal management skills
- Technical communication skills
What the job involves
- Assist Onboarding Specialist with new clients setup
- Troubleshoot technical problems, advise clients on Tekambi functionalities
- Maintain communication, gather feedback, optimize platform usage
- Identify opportunities for account growth and upselling
- Analyze data to provide insights, improve client performance
- Develop policies to enhance customer experience and retention
Company
Company mission
At Emphasys Software, we pioneer solutions tailored to empower Public Housing Authorities (PHAs). We're dedicated to creating specialized PHA software solutions with unmatched integrity and precision. Our firsthand experience with HUD programs ensures robust data solutions, HUD compliance, and unwavering support for PHAs in housing communities with care, clarity, and confidence.Company values
- Integrity
- Precision
- Support
- Empowerment
- Community