Remote Customer Success Partner Job in Santa Ana, CA First American

Who you are

• Bachelor’s degree or equivalent combination of education and experience
• 6-10 years of directly related experience
• 3+ years of experience in Customer Success, Account Management, Title Insurance, or related role
• Proven ability to manage relationships in complex organizations, specifically within large enterprises
• Proven track record of superior customer service
• Advanced to Expert level MS Excel knowledge and ability to quickly adapt to new software applications and technologies
• Ability to work independently, while keeping deliverables and deadlines top of mind for multiple accounts while maintaining trusted relationships
• Strong problem-solving skills and ability to identify unique solutions to complex problems
• Excellent verbal and written communication with internal and external customers; uses various types of communication to meet customer expectations and build relationships

Desirables

• Maintains highest standards of customer communication and service
• Works effectively in ambiguous circumstances
• Highly organized, process-oriented mind

What the job involves

• Serve as the strategic communication liaison between customers and the service team
• Identify a customer’s unique needs, goals, and challenges in the title and escrow process
• Collaborate with internal teams to streamline the process for an improved customer closing experience
• Capitalize on opportunities to grow business / market share from existing customers
• Onboard new customers, guiding them through a systematic process to facilitate decision-making around their needs and goals
• Assist customers with technical inquiries and troubleshoot issues promptly