How Remoteville checks and expires listings
Customer Success Partner
Skills
CRM SoftwareConsultative SellingDealsEngagement ManagementEngagementsFlawless ExecutionNegotiation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of Customer Success or Account Management experience, preferably within the public accounting or professional services industry.
- Proven experience in consultative sales, closing six and seven-figure deals, and exceeding revenue goals.
- Strong project management skills and ability to manage concurrent engagements of varying complexity.
- Outstanding relationship management skills, with the ability to build lasting professional connections with clients and internal teams.
- Experience selling to C-suite, Partners, and HR stakeholders at professional services firms (audit or advisory firm experience preferred).
- Ability to thrive in a fast-paced, results-oriented environment with a solution-oriented mindset and proactive approach.
- High-impact communication skills with strong negotiation and consultative selling abilities.
- Demonstrated ability to drive team-based selling and collaborate effectively across multiple departments.
- Proficiency in Microsoft Office and CRM software.
- Travel when necessary to meet with clients.
- Legally eligible to work in the United States.
Day to day
- As a Customer Success Partner (CSP) at Makosi, you’ll play a critical role in developing and nurturing strong relationships with a portfolio of accounts, positioning yourself as a trusted advisor.
- The CSP works closely with clients post-sale to ensure they maximize the value of Makosi’s dynamic solutions.
- You will drive adoption, satisfaction, expansion, and retention across our client base, serving as the quarterback of the customer relationship.
- Your ability to collaborate with Sales, Marketing, Product Management, Engagement Management, and Finance will be essential in delivering a seamless client experience.