RRemoteville
CreatorIQ logoCreatorIQ

Customer Success Partner, Mid-Market

Skills
AdoptionAnalytical SkillsCustomer SuccessData AnalyticsFlagsInfluencer MarketingMarketing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience in customer success or related client-facing account management
  • Strong analytical skills with the ability to interpret customer engagement and adoption data
  • Ability to build trusted relationships with multiple stakeholders
  • Comfort leading strategic business reviews and success planning sessions
  • Experience partnering cross-functionally with implementation services or support teams
  • Knowledge of influencer marketing or marketing programs

Nice to have

  • Proactive
  • Collaborative
  • Strategic
  • Customer-focused
  • Data-driven
  • Relationship builder

Day to day

  • Serve as the primary strategic partner for mid-market customers and guide value realization conversations
  • Build trusted multi-threaded relationships with stakeholders through consistent communication and strategic onsite engagement
  • Drive platform adoption by analyzing engagement data identifying risk and opportunity and helping customers unlock platform value
  • Lead strategic business reviews success planning sessions and roadmap discussions aligned with customer marketing objectives
  • Collaborate cross-functionally with Implementation Services and Product Support to ensure onboarding education and issue resolution

Hiring process

  • Apply online