Customer Success Product Specialist
Skills
AdoptionCustomer Facing RolesData PrivacyNetworkingProduct AdoptionProfessional ServicesRenewals
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of related industry experience in professional services sales engineering senior support engineering or similar customer-facing roles
- Working knowledge of email security and networking concepts and frameworks
- Working knowledge of cloud technologies web services operating systems and common technical architecture
- Ability to communicate effectively with customers and internal teams at all levels
- Project and/or program management skills with high attention to detail
- Ability to work independently adapt quickly and maintain a positive attitude
- 4-year college degree in a business area technical area or equivalent
Nice to have
- Self-starting
- Responsible
- Action-oriented
- Highly motivated
- Customer-centric
- Strategic thinker
- Detail-oriented
Day to day
- Build strong post-sales customer relationships and guide customers toward successful product adoption and value realization.
- Act as a proactive advocate for customers across Product Management Engineering Support and other internal teams to resolve issues and improve deployments.
- Review customer health adoption issues and upcoming releases while providing tailored security guidance aligned to each customer’s business needs.
Hiring process
- Submit your application along with any supporting information