Customer Success Product Specialist

Skills

AdoptionCustomer Facing RolesData PrivacyNetworkingProduct AdoptionProfessional ServicesRenewals

Role

What the job involves

The main requirements, responsibilities and hiring steps.

3+ years of related industry experience in professional services sales engineering senior support engineering or other customer facing roles with exposure to multiple technology areas
Understand and demonstrate customer success principles and behavior
Must be able to articulate customer business requirements and serve as the customer voice internally
Working knowledge of email security and networking concepts and frameworks
Working knowledge of cloud technologies web services operating systems and common technical architecture
Ability to effectively work in a team environment as well as independently
Excellent communication skills phone manner and meeting presence within all levels of the customer’s organization
Project and/or program management skills and high attention to detail
Ability to think innovatively strategically and deliver tactically
Ability to work independently to adapt quickly and to maintain a positive attitude in challenging situations
4-year college degree in a business area technical area or equivalent

Drive post-sales customer success and take ownership of customer outcomes in a fast-paced environment
Act as a strong advocate for customers by working with Product Management Engineering and internal teams to improve deployments and resolve issues
Provide proactive guidance on data security initiatives onboarding best practices product adoption and customer health reviews
Develop a deep understanding of customer business and security needs and deliver recommendations that support priorities and reduce churn