Customer Success Product Specialist
Skills
AdoptionCustomer Facing RolesData PrivacyNetworkingProduct AdoptionProfessional ServicesRenewals
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of related industry experience in professional services sales engineering senior support engineering or other customer facing roles with exposure to multiple technology areas
- Understand and demonstrate customer success principles and behavior
- Must be able to articulate customer business requirements and serve as the customer voice internally
- Working knowledge of email security and networking concepts and frameworks
- Working knowledge of cloud technologies web services operating systems and common technical architecture
- Ability to effectively work in a team environment as well as independently
- Excellent communication skills phone manner and meeting presence within all levels of the customer’s organization
- Project and/or program management skills and high attention to detail
- Ability to think innovatively strategically and deliver tactically
- Ability to work independently to adapt quickly and to maintain a positive attitude in challenging situations
- 4-year college degree in a business area technical area or equivalent
Nice to have
- Self-starting
- Responsible
- Action-oriented
- Highly motivated
- Customer-centric
- Strategic thinker
- Detail-oriented
Day to day
- Drive post-sales customer success and take ownership of customer outcomes in a fast-paced environment
- Act as a strong advocate for customers by working with Product Management Engineering and internal teams to improve deployments and resolve issues
- Provide proactive guidance on data security initiatives onboarding best practices product adoption and customer health reviews
- Develop a deep understanding of customer business and security needs and deliver recommendations that support priorities and reduce churn
Hiring process
- Submit your application along with any supporting information