Remote Customer Success Renewals Manager Job in London, UK Smartsheet

Who you are

• Possess over 5 years of Sales Customer Success or Finance experience and a minimum of 2 years in software renewal roles
• Demonstrate strong negotiation skills with a track record of driving contracts to completion
• Show proficiency in analyzing complex problems recommending solutions and managing risk
• Familiar with project management methodologies and capable of utilizing them in managing the renewal cycle
• Motivated by an entrepreneurial mindset and comfortable with ambiguity
• Hands-on experience with Salesforce is essential familiarity with Gainsight and Smartsheet is preferred
• Understand the legal frameworks around SaaS renewals

Desirables

• Entrepreneurial
• Ambiguity tolerance

What the job involves

• Serve as an extended member of the account team to bring all assigned contract renewals to a successful conclusion
• Ensure a positive customer experience throughout all stages of the renewal process
• Partner with sales customer success order management our partner organisations and senior leadership to accelerate the contract renewal process and create positive outcomes
• Build and communicate an accurate forecast for upcoming renewals
• Identify and highlight any renewal risk to your partners and work with all team members in order to develop resolution strategies
• Highlight opportunities for process improvement
• Perform other duties as assigned