Eagle Point Software Corporation was founded in 1983 with its focus on helping AEC and manufacturing firms improve productivity. More than 40 years later, our passion remains the same. Eagle Point offers award-winning learning management software that drives productivity in technology users, helping organizations realize the full value of their Autodesk software and other business applications. With over 600,000 global registered users, our flagship solution, Pinnacle Series, has become the leader in Autodesk learning, knowledge capture and sharing, and productivity improvement.

Eagle Point Software

Learn. Share. Improve. 
On-board complex AEC and MFG Tech faster using Pinnacle Series and
empower your team to do more.

At Eagle Point Software, we empower leaders in architecture, engineering, construction, product design, and manufacturing to transform their businesses by implementing learning and development best practices. We aim to help organizations create positive learning experiences to increase efficiencies and support employee growth.

We help clients unlock their teams’ potential with the knowledge to do their jobs better.

We prioritize the success of our clients and go above and beyond to ensure they have the power to create a differentiating factor that sets them apart. That power is an upskilled, knowledgeable workforce.

Job Description

The primary role of the Solution Adoption Partner is to manage and oversee strategic customer projects, ensuring customers achieve their goals through the effective adoption of our solutions and product offerings.

Responsibilities

Lead, manage, and assist with solution adoption projects, ensuring timely delivery aligned with customer success and adoption plansCollaborate with customers to understand their objectives and define detailed onboarding plans that drive early value realizationAssist customers in the identification and mitigation of software adoption barriers including but not limited to technical issues, communication issues, and cultural differencesPartner and communicate effectively with the Customer Success Manager to keep the project aligned with customer goalsLearn new releases and product functionality in preparation for the next onboarding and adoption projectsExecute pre-sale pilot projectsProvide demonstrations of the solutionLead calls, coordinate project tasks, establish and manage timelines and maintain project planHold all project resources accountable to the completion of tasks and meeting the timeline establishedManage the internal resources (SMEs) and external resources (customer SMEs and champions) throughout the projectMotivate and hold all project resources, including those within the client, accountable to the completion of tasks and meeting the timeline establishedMonitor progress and adjust as neededProvide project updates on a consistent basis to various stakeholders about strategy, adjustments and progressUtilize industry best practices, techniques, and standards throughout entire project executionMeasure project performance to identify areas for improvement

Requirements

Bachelor’s degree or equivalentAbility to manage multiple implementation projects simultaneouslyProven ability to influence others and lead customer engagementsDesire to lead and enforce project tasksExcellent communication and presentation skillsAbility to multi-task, prioritize and manage time effectivelyStrong communication skills including the ability to work with all levels of an organizationProven ability to solve problemsStrong familiarity with software tools, methodologies, and best practices in Customer Success and in Project ManagementExperience seeing projects through the full life cycleStrong interpersonal skills and extremely resourcefulProven ability to complete projects according to outlined scope, budget, and timelineAbility to manage multiple customers’ projects simultaneouslyFlexible Hours –expect calls and remote meetings early mornings and/or late eveningsTravel

Physical Requirements

Remaining in a stationary position, often standing or sitting for prolonged periodsCommunicating with others to exchange informationRepeating motions that may include the wrists, hands and/or fingersAverage hearing and visual acuityAble to use a phone and computer

Customer Success - Solution Adoption Partner

What the job involves