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Customer Success Specialist EU, Mandarin Speaking
Skills
Account ManagementAnalytical SkillsCustomer DataCustomer Relationship ManagementCustomer SuccessEnglishOperational Strategy
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in strategic operations outbound/inbound transportation or fulfillment operations
- Fluent in both Mandarin and English written and spoken
- Ability to collaborate cross-functionally and drive results
- Strong attention to detail and analytical skills
- Ability to work in a fast-paced environment and manage multiple priorities
Nice to have
- Detail-oriented
- Proactive
- Highly organized
- Adaptable
- Influential
Day to day
- Provide day-to-day support to the Account Management Team to help achieve individual and collective performance targets.
- Coordinate delivery dates handle complaints and manage return and reship requests while maintaining customer relationships and master data.
- Act as a key point of contact for customer service escalations from platform partners and resolve issues in a timely high-quality manner.
- Identify process gaps and contribute to initiatives that continuously improve service quality and operational performance.