Customer Success Specialist
Skills
Critical ThinkingCustomer SatisfactionCustomer SuccessCustomer SupportEducational VideoOnboardingOral
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum two years experience in customer success, or customer service
- Experience in education highly regarded but not mandatory
- Experience in sales support, renewals and onboarding customers beneficial
- Exceptional written and verbal communication skills with strong attention to detail
- Customer centric mindset and implementation
- Proven ability to build and foster relationships
- Strong problem-solving and critical thinking abilities
- Excellent time management and organisational skills
- Ability to work independently, take ownership of tasks, and collaborate effectively as part of a team
Day to day
- Join a passionate customer team at a leading educational video company
- Drive relationships and enhance video learning experiences for schools
- Play an integral role supporting the customer function with daily administrative processes