RemotevilleRemote Customer Success Specialist Job in London, UK CommerceIQ
Customer Success Specialist CommerceIQ
£ -
Acceptance TestingBuild Strong RelationshipsCustomer SatisfactionCustomer SuccessCustomer SupportGoogle WorkspaceRelationship BuildingService StandardsUsage Analysis
Junior (1-2 years)
LondonUK
Retail Ecommmerce Management Platform
585+ employees
eCommerceArtificial IntelligenceMarketingSaaS
Open for applications
Role
Who you are
- At least 2 years of professional work experience.
- Ability to problem solve and understand complex solutions in a client-friendly manner.
- Great interpersonal and relationship building skills with a customer-centric mentality.
Desirables
- FMCG industry knowledge
- E-commerce experience
What the job involves
- Support existing clients by monitoring the tool and ensuring full utilization of the service.
- Measure existing clients' usage through quarterly usage stats and ad hoc requests from the client and CSMs.
- Participate in user acceptance testing on product enhancements to achieve client sign off on service and scorecards.
Company
Company mission
CommerceIQ is revolutionizing retail ecommerce by empowering brands with AI-driven insights and automation to optimize their presence across major marketplaces like Amazon and Walmart. Our platform enables brands to make data-informed decisions that enhance sales, improve marketing efficacy, and streamline supply chains, thereby driving profitable growth across more than 50 countries.Company benefits
- Highly competitive pay and benefits
- 25 working days' holidays plus public holidays
- Private Medical Insurance
- Company Pension Scheme
- Company Life insurance
- Employee Assistance Programme
Company values
- Innovation
- Integrity
- Customer Centricity
- Teamwork
- Excellence