RRemoteville
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Customer Success Specialist

Skills
Acceptance TestingBuild Strong RelationshipsCustomer SatisfactionCustomer SuccessCustomer SupportGoogle WorkspaceRelationship Building
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • At least 2 years of professional work experience.
  • Ability to problem solve and understand complex solutions in a client-friendly manner.
  • Great interpersonal and relationship building skills with a customer-centric mentality.

Nice to have

  • FMCG industry knowledge
  • E-commerce experience

Day to day

  • Support existing clients by monitoring the tool and ensuring full utilization of the service.
  • Measure existing clients' usage through quarterly usage stats and ad hoc requests from the client and CSMs.
  • Participate in user acceptance testing on product enhancements to achieve client sign off on service and scorecards.