Remote Customer Success Specialist Job in UK contactSPACE

Who you are

• At least 5 years experience in customer support or related field with strong technical background in cloud-based services.
• Proven experience with CCaaS platforms like Twilio and AWS Connect.
• Robust understanding of database structures, networking, VOIP.
• Bachelor's degree in technology, business, or related field or equivalent practical experience.
• Exceptional problem-solving skills and creative thinking under pressure.
• Excellent communication skills capable of conducting workshops.
• Strong leadership qualities and history of driving customer success.

Desirables

• Proactive
• Advocacy

What the job involves

• Serve as the primary contact for customers, offering prompt resolutions and technical support.
• Lead onboarding and implementation of our Cloud Contact Centre Software for a seamless customer experience.
• Conduct training sessions to maximize customer value of our services.
• Proactively monitor and maintain cloud infrastructure to ensure reliability and performance.
• Build strong customer relationships and collaborate with internal teams for product enhancements.