Customer Success Specialist
Skills
Conducting WorkshopsCustomer ExperienceCustomer InteractionCustomer SatisfactionCustomer SuccessCustomer SupportProfessional Responsibility
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 5 years experience in customer support or related field with strong technical background in cloud-based services.
- Proven experience with CCaaS platforms like Twilio and AWS Connect.
- Robust understanding of database structures, networking, VOIP.
- Bachelor's degree in technology, business, or related field or equivalent practical experience.
- Exceptional problem-solving skills and creative thinking under pressure.
- Excellent communication skills capable of conducting workshops.
- Strong leadership qualities and history of driving customer success.
Nice to have
- Proactive
- Advocacy
Day to day
- Serve as the primary contact for customers, offering prompt resolutions and technical support.
- Lead onboarding and implementation of our Cloud Contact Centre Software for a seamless customer experience.
- Conduct training sessions to maximize customer value of our services.
- Proactively monitor and maintain cloud infrastructure to ensure reliability and performance.
- Build strong customer relationships and collaborate with internal teams for product enhancements.