RRemoteville

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Customer Success Specialist

Skills
AdoptionCoachingConsultationsCustomer Relationship ManagementIT EscalationManaged AccountsProduct Marketing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree preferred
  • 2-4 years supporting curriculum implementations in education
  • Experience with project management customer service sales support or sales
  • Comfort with technology and ability to learn new software quickly
  • Prior CRM experience preferred
  • Ability to work effectively with remote teams
  • Ability to create and maintain standard work documentation

Nice to have

  • Proactive
  • Consultative
  • Collaborative
  • Detail-oriented
  • Flexible
  • Mission-driven

Day to day

  • Manage a portfolio of strategic K–12 accounts and tailor engagement plans to drive adoption, retention, and renewals.
  • Support onboarding and implementation of digital and hybrid literacy solutions across schools and districts, coordinating launch activities and fulfillment.
  • Collaborate closely with Sales, Professional Learning, Product, and Technical Support to resolve issues, improve customer experience, and identify growth opportunities.

Hiring process

  • Attach resume
  • Submit application