Customer Success Specialist
Skills
Account ManagementAccount PlanningCSSCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceCustomer Success
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree or equivalent
- 3+ years in customer-facing post-sales account management or customer success role within healthcare technology/operations
- Excellent verbal and written communication skills
- Excellent time management and project management skills
- High initiative accountability and follow-through
- Ability to manage multiple initiatives and prioritize needs
- Strong service mindset and passion for health equity and GLOBO’s mission
- Valid Driver’s License with clean driving record
- Ability to provide independent transportation to client sites and regional travel hubs
- Authorized to legally work for any employer in the United States
- Willingness to submit to requested background checks
Nice to have
- High growth environment experience
- Decentralized environment experience
- Google Docs proficiency
- Apple/Mac OS experience
- Contract negotiation experience
- Service recovery experience
- Hubspot experience
- Remote collaboration tools proficiency
Day to day
- Serve as the primary contact for a portfolio of customers while building trusted, long-term relationships across multiple stakeholder levels.
- Monitor customer health and usage data to deliver proactive training, recommend best practices, and design digital motions that improve adoption and value realization.
- Measure customer goals and KPIs, support business reviews, lead renewal discussions, mitigate risk, and collaborate cross-functionally to resolve issues and expand account value.