Customer Success Specialist
Skills
AdoptionAnalytical SkillsContact CentersCustomer Relationship ManagementFacilitationMarket ResearchRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree preferred or equivalent proven experience
- 1+ year of call center or support center experience
- Strong interpersonal facilitation listening and relationship-building skills
- Understanding of market research data collection and analysis
- Excellent verbal and strong communication skills
- Ability to prioritize and manage multiple requests concurrently
- Problem-solving ability with timely issue resolution
- Ability to work independently and self-motivate toward goals
Nice to have
- Proactive
- Organized
- Customer-focused
- Detail-oriented
- Collaborative
- Self-motivated
Day to day
- Provide customer support and training while coordinating closely with Relationship Managers on client initiatives
- Proactively engage customers to drive platform adoption improve usage and support account health through targeted outreach
- Handle customer changes troubleshoot issues document interactions in CRM and deliver consultative training sessions