How Remoteville checks and expires listings
Customer Success Specialist
Skills
Account ManagementCustomer SatisfactionCustomer SuccessCustomer SupportEnglishMarketingOnboarding
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in Customer Success Account Management or Customer Support
- Proven experience helping customers adopt products solve problems and stay engaged
- Strong written and spoken English communication skills Spanish a plus
- Proactive self-starting attitude
- Passion for wellness and alignment with the mission
- Comfortable working autonomously and collaborating with a distributed team
Nice to have
- Curious
- Empathetic
- Proactive
- Self-starting
- Customer-focused
- Wellness-oriented
Day to day
- Respond to support tickets with empathy and accuracy while troubleshooting account and payment issues.
- Proactively engage practitioners to help them fully adopt platform tools, optimize profiles, and increase bookings.
- Reach out to inactive or at-risk users to understand concerns, re-engage them, and support retention efforts.