Customer Success Specialist
Skills
Software As A ServiceBusiness Relationship ManagementCustomer ExperienceCustomer SuccessData AnalyticsInterest RatesMicrosoft Surface
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Solid experience in customer success account management or relationship management ideally within SaaS or the property industry
- Strong understanding of SaaS business models and the software implementation lifecycle
- Proven track record of managing client relationships and driving account growth
- Excellent communication presentation and problem-solving skills
- Highly organised with strong time management and attention to detail
- Can-do attitude willingness to learn and share best practice
- Ability to analyse data and turn it into actionable insights
- Confidence with CRM tools such as Salesforce and account management software
Nice to have
- Senior ownership
- Consultative mindset
- Proactive
- Collaborative
- Highly organised
- Data driven
- Customer focused
Day to day
- Take senior ownership of a portfolio of higher-value and more complex client accounts in the property industry.
- Build trusted relationships with senior stakeholders and act as the main advisor for renewals growth and satisfaction.
- Manage onboarding training issue resolution and data-led account reviews to improve client outcomes and platform adoption.