Customer Success Specialist
Skills
Software As A ServiceBusiness Relationship ManagementCustomer ExperienceCustomer SuccessData AnalyticsInterest RatesMicrosoft Surface
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Solid experience in customer success account management or relationship management ideally within SaaS or the property industry
- Strong understanding of SaaS business models and the software implementation lifecycle
- Proven track record of managing client relationships and driving account growth
- Excellent communication presentation and problem-solving skills with confidence to advise senior stakeholders
- Highly organised approach with strong time management and attention to detail
- Can-do attitude willingness to keep learning and share best practice
- Ability to analyse data and turn it into actionable insights
- Confidence with CRM tools such as Salesforce and familiarity with account management software
Nice to have
- Senior mindset
- Proactive
- Consultative
- Collaborative
- Highly organised
- Data driven
Day to day
- Act as the primary point of contact for a portfolio of higher-value and more complex clients, owning relationships end to end.
- Build trusted relationships with senior stakeholders and advise them on how Alto can support their business goals.
- Lead onboarding, training, renewals, and proactive account growth activities while resolving issues and improving customer satisfaction.