Remote Customer Success Specialist Job in London, UK Launchmetrics

Who you are

• Bachelor’s degree in business or related field or equivalent experience.
• Minimum 1 year experience in Customer Success or related role.
• Ability to perform in a fast-paced, multi-priority setting.
• Customer-first mentality.
• Strong technical aptitude and ability to learn new technologies quickly.
• Strategic thinking in change management and system integration.
• Excellent interpersonal and writing skills.

Desirables

• Experience with fashion, luxury, beauty or PR.
• Exposure to global customers.
• Experience delivering on-site training and webinars.

What the job involves

• Manage key client relationships and ensure client adoption, satisfaction, and retention.
• Ensure successful set-up and kick-off for new clients and solid system adoption.
• Be a strategic advisor, continuously driving product value and ROI.
• Ensure appropriate client documentation and reviews are up to date.
• Lead regular account reviews to maintain system usage and communication on updates.
• Gather and deliver client feedback to product teams.
• Anticipate and monitor dissatisfied accounts, resolving issues promptly.
• Identify upsell and cross-sell opportunities and transition them to the sales team.
• Evaluate implementation plans and manage client requests with product teams.

Application process

• Intro Call
• Meet & Greet
• Skills Assessment
• Culture Fit Interview
• Leadership Interview