Customer Success Specialist
Skills
AdoptionCustomer Relationship ManagementEasily AdaptableEdtechNonprofit OrganizationsRenewalsSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Education Communication Business Administration or a similar field or equivalent experience
- 2 to 4 years in customer success account management or customer support supporting a SaaS product
- Strong communication and relationship-building skills across internal teams
- Ability to manage multiple accounts priorities and competing deadlines
- Problem-solving ability to resolve issues directly or escalate appropriately
- Strategic thinking with the ability to connect customer goals to company opportunity
- Experience with a CRM preferred Salesforce experience preferred
Nice to have
- EdTech experience
- Higher education background
- Nonprofit experience
- Adult learning familiarity
- Instructional design knowledge
- Atlassian tools familiarity
Day to day
- Support a portfolio of customer accounts through onboarding adoption and renewal while building trusted day-to-day relationships
- Serve as the first point of contact for assigned accounts by resolving routine issues and coordinating escalations through internal teams
- Deliver onboarding training webinars and post-implementation guidance that helps customers adopt features and achieve lasting value
- Monitor account health gather feedback and identify churn risks expansion signals and customer needs early