RRemoteville
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Customer Success Specialist

Skills
Account ManagementConflictConflict ResolutionCustomer ExperienceCustomer Relationship ManagementCustomer SuccessHealthcare
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree preferred
  • 1-2 years of relevant experience or equivalent education and experience
  • Excellent communication and interpersonal skills
  • Ability to navigate and mediate conflict
  • Detail-oriented and organized
  • Able to work independently and as part of a team
  • Professional patient and balanced approach
  • Conflict resolution and problem-solving skills
  • Ability to take initiative with little direction
  • Empathetic consultative communicator
  • Working knowledge of Salesforce and Gainsight is a plus
  • Ability to multitask and shift priorities quickly
  • Comfortable on the phone and able to handle difficult discussions professionally
  • Motivated in a fast-paced changing environment

Nice to have

  • Empathetic
  • Professional
  • Patient
  • Balanced
  • Motivated
  • Consultative

Day to day

  • Acts as a post-sale consultative partner and trusted advisor for clients
  • Owns and manages the Account Management escalation queue in Salesforce CRM
  • Collaborates across departments to resolve issues improve processes and protect customer success
  • Maintains regular written and verbal communication and records all client interactions accurately
  • Identifies upsell opportunities and suggests practical services to improve office efficiency