Customer Success Specialist
Skills
Churn ManagementCustomer Product TrainingCustomer RetentionCustomer SuccessPost-Sales SupportPresentation SkillsProduct Adoption
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate degree from an accredited college or equivalent related work experience
- Minimum 2 years in customer success or account management at a fast paced SaaS company
- Basic to intermediate Microsoft 365 skills with strong Excel ability
- Strong organizational skills to manage priorities deadlines and deliverables
- General business acumen
- Strong communication skills tailored to client needs
- Respectful positive and constructive communication style
- Flexible and adaptable approach to changing priorities
- Ability to work effectively in a remote or hybrid environment
Nice to have
- customer-focused
- detail-oriented
- proactive
- collaborative
- adaptable
- organized
Day to day
- Build and maintain trusted customer relationships across an assigned territory to increase awareness adoption and retention of OEC software solutions
- Guide newly onboarded customers with strategic support product best practices and training that improve engagement utilization and parts sales
- Track usage trends resolve product questions identify at-risk accounts and collaborate with internal teams to strengthen satisfaction and uncover growth opportunities