Customer Success Specialist
Skills
Business IntelligenceBusiness Relationship ManagementTrainingCustomer ExperienceCustomer Relationship ManagementEnglishKnowledge Base
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Friendly and outgoing customer service approach
- Previous experience in client-facing roles
- Experience delivering online training via Zoom or webinars
- Strong verbal communication skills and positive telephone manner
- Fluent English with excellent written communication skills
- Keen attention to detail and high-standard documentation skills
- Comfortable working in a small team environment
- Proactive and energetic with ownership of customer requests and onboarding projects
- Experience using Google Apps Slack Jira and Zoom
Nice to have
- University degree or equivalent
- Knowledge of web-based technologies
- Experience creating training materials
- Experience with LMS courses
- Experience with US-based clients
Day to day
- Act as the dedicated onboarding contact for new customers and guide them through a smooth launch process.
- Deliver tailored online training sessions and webinars so customers can confidently use Claromentis products and features.
- Manage support tickets, change requests, and troubleshooting tasks while maintaining strong relationships and a high level of customer satisfaction.
Hiring process
- Apply via We Work Remotely