RRemoteville
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Customer Success Specialist

Skills
Software As A ServiceCustomer Relationship ManagementData AnalyticsEnhanced Data Rates For GSM EvolutionIT EscalationMarketing AnalyticsTemplate Design
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2-3+ years in technical support implementation or customer success in SaaS
  • Direct experience with GoHighLevel or a comparable CRM/marketing automation platform
  • Genuine CRM fluency with workflow builders automations integrations and A2P/SMS compliance
  • Strong communication skills for live setup calls and technical escalations
  • Calm and clear in high-stakes retention conversations
  • Detail-oriented and process-driven
  • Comfortable translating between non-technical customers and technical internal teams
  • Comfortable utilizing AI to automate workflows and create leverage

Nice to have

  • Retention experience
  • Fitness industry experience
  • A2P/SMS compliance experience

Day to day

  • Own the full client lifecycle for Grow, including paid White Glove onboarding, retention calls, and escalated support.
  • Host live onboarding calls and guide clients through CRM setup, automations, forms, and A2P/SMS configuration.
  • Investigate technical issues, validate root causes, and document fixes while collaborating with CX, Product, and support teams.