RRemoteville
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Customer Success Specialist

Skills
AMRAdoptionAnalytical SkillsTrainingCustomer Relationship ManagementCustomer SuccessEngineering
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's or Associate's degree in business communications or a related field
  • Technical background in electrical mechanical technology or engineering is a plus
  • Strong customer relationship skills and commitment to customer satisfaction
  • Excellent written and verbal communication skills
  • Confidence presenting to and interfacing with clients at all levels
  • Comfort working on-site in active industrial or warehouse environments
  • Ability to lift up to 50 pounds as needed
  • Proficient with Windows and Microsoft Office
  • Aptitude to learn technical products quickly
  • Strong work ethic self-motivation and willingness to learn
  • Ability to travel extensively domestically and internationally
  • Valid passport and clean driving record required
  • Highly responsible and able to work independently

Nice to have

  • Linux experience

Day to day

  • Implement AMR solutions at customer sites to improve operational efficiency and productivity
  • Lead on-site training and adoption support to help end users and site leaders embrace the product
  • Partner with Support Engineering and Field Service teams to resolve customer issues and deliver world-class service