RRemoteville
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Customer Success Specialist

Skills
AdoptionContinuous ImprovementCustomer Relationship ManagementInterest RatesPresentation SkillsRenewalsSales
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of professional experience in customer onboarding implementation adoption or technical support
  • Highly tech-savvy with the ability to quickly learn new technologies and tools
  • Familiarity working with software applications and data
  • Strong listening and presentation skills
  • Ability to prioritize multiple customers and products
  • Orientation toward initiative and continuous improvement
  • Valid driver's license and ability to commute when necessary

Nice to have

  • Agriculture experience
  • Business degree or diploma
  • Spanish fluency

Day to day

  • Provide exceptional support to customers and Territory Managers by helping them apply Semios technology to real farming challenges
  • Conduct onboarding sessions and ongoing customer support virtually and in person while building trusted relationships
  • Manage renewals service tickets account setup and CRM updates while coordinating across sales marketing finance and field teams