RRemoteville
Semios logoSemios

Customer Success Specialist

Skills
AdoptionContinuous ImprovementCustomer Relationship ManagementInterest RatesPresentation SkillsRenewalsSales
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of professional experience in customer onboarding implementation adoption and technical support
  • Highly tech-savvy with the ability to quickly learn and adapt to new technologies and tools
  • Familiarity working with software applications and data
  • A magnetic personality and a skill for winning customer time and trust
  • Superb listening and presentation skills to build and maintain customer relationships
  • Ability to prioritize and focus efficiently on multiple customers and products
  • Orientation towards taking initiative and continuous improvement
  • Valid driver's license and ability to commute when necessary

Nice to have

  • Agriculture experience
  • Spanish fluency
  • Business background

Day to day

  • Provide exceptional support to customers and Territory Managers across pre-sales and post-sales activities
  • Conduct customer onboardings, renewals, and service ticket coordination while maintaining accurate CRM records
  • Build trusted relationships through phone email in-app chat and in-person support while representing the company at trade shows and events