RemotevilleRemote Customer Success Specialist Job in London, UK SevenRooms
Customer Success Specialist SevenRooms
£ -
CreativeCustomer EngagementCustomer ExperienceCustomer SuccessCustomer SupportData IntegrityKey AccountsPresentationsReturn On InvestmentPreventing ChurnManaging Proactive Touchpoint StrategyTrusted AdvisorData AnalysisTechnical SolutionsCustomer Engagement ActivitiesCross-functional Collaboration
Junior (1-2 years) - Mid-level (3-4 years)
LondonUK
A Guest Experience and Retention platform for the hospitality industry.
340+ employees
Hospitality
Role
Who you are
- 1+ years of experience in Customer Success or customer-facing role
- Strong written, verbal, and presentation skills
- Passionate about scaling customer success outcomes
- Technical aptitude with support systems like Zendesk, Jira, Salesforce
- Comfortable in a fast-paced startup environment
- Continuous learner with a focus on improving customer experience
What the job involves
- Preventing churn and managing a proactive touchpoint strategy for customers
- Ensuring customer ROI and driving adoption at scale
- Maintaining data integrity and analyzing key account metrics
Application process
- Submit your application online
- Initial screening interview
- Technical assessment (if applicable)
- Final interview and offer
Company
Company mission
SevenRooms is dedicated to empowering operators in the hospitality industry by enabling them to build direct guest relationships, deliver exceptional experiences, and drive more visits and orders, more often.Company benefits
- Flexible and independent working schedule
- Equitable compensation based on market data
- Comprehensive benefits package
- Employee programs and recognition
- Opportunities for training and professional development
Company values
- Innovation
- Customer-Centric
- Empowerment
- Data-Driven
Company HQ
New YorkFounders
Joel Montaniel (CEO)