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Customer Success Specialist
Skills
Account ManagementBusiness Relationship ManagementCustomer SuccessEnglishRetailService-Level AgreementsSpoken English
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in customer success or account management
- Experience in logistics customer-facing operations
- Experience in 3PL e-commerce fulfillment or retail desirable
- Bachelor's degree or equivalent experience in business or related field
- Fluent in English and Mandarin
- Exposure to global customers and international markets desirable
Nice to have
- Detail-oriented
- Client-focused
- Strong communicator
- Problem solver
- Relationship builder
Day to day
- Manage client accounts to ensure satisfaction and strong retention
- Lead onboarding sessions and train new clients on logistics services and goals
- Monitor KPIs and resolve issues quickly to keep operations smooth and effective
- Maintain regular communication with clients and update contracts and SLAs as needed
Hiring process
- Apply through Lever or spreetail.com domain
- Screening and review of application materials
- Interviews with recruitment team
- Final hiring decision by humans