Customer Success Specialist
Skills
Account ManagementCoachingCustomer SuccessHubspotLeadershipLoomManagement
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of experience in Customer Success Customer Support Account Management Sales Education or a customer-facing role
- Excellent written and verbal communication skills
- Comfortable handling difficult conversations with confidence and professionalism
- Strong problem-solving and critical thinking abilities
- Highly organized and able to manage multiple priorities simultaneously
- Proactive mindset and takes initiative without constant direction
- Comfortable learning new software and adapting to changing processes
- Ability to identify patterns solve root causes and recommend improvements
- Tech-savvy and detail-oriented
- Experience with HubSpot and Intercom
Nice to have
- Proactive
- Calm under pressure
- Detail-oriented
- Tech-savvy
- Highly organized
- Customer-focused
- Problem solver
- Takes ownership
Day to day
- Act as the frontline contact for students across chat email phone text and community channels.
- Manage onboarding support and ongoing student relationships with professionalism empathy and confidence.
- Handle escalations resolve retention issues and improve internal processes through proactive problem solving.