Customer Success Specialist - Modern Retail
Skills
AdoptionAutomotive SalesCherwell Service ManagementCustomer SuccessIndustry StandardsKnowledge BaseProduct Adoption
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong communication skills with peers and clients both oral and written
- High sense of urgency and ability to handle high stress interactions with empathy
- Time management and task completion to definite deadlines
- Ability to work and influence internal and external stakeholders
- Outstanding customer service skills
- Organization and prioritization skills
- Effective at engaging and articulating value
- Good relationship and collaboration skills with senior dealership associates
- Familiarity with dealership systems and operations
- Strong understanding of one CDK product suite
- Associate’s degree or equivalent experience
- 3 or more years of experience in the auto industry
- Ability to travel up to 80%
Nice to have
- Bilingual Spanish
- Retail automotive experience
- Familiarity with CDK structure
- Automotive knowledge
- BA BS preferred
Day to day
- Provides best in class customer service to low touch clients through product workflow and industry expertise
- Partners with the dedicated CSM to demonstrate product value and drive CDK product adoption
- Delivers client training consultation best practice guidance and webinars while documenting engagement outcomes and escalating blockers when needed