Customer Success Team Lead
Skills
AdoptionContinuous ImprovementCustomer ExperienceCustomer SuccessData AnalyticsHealthcareMedical Technology
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Business Administration Marketing or a related field
- 3–5+ years in customer success account management or a client-facing role
- 1–2 years in a leadership capacity
- Proven ability to lead and develop high-performing teams
- Excellent verbal and written communication skills
- Strong ability to build rapport and trust with stakeholders
- Strategic thinker with a proactive solution-oriented mindset
- Comfortable using Salesforce to drive decisions
- Highly organized with the ability to manage competing priorities
- Collaborative leader who thrives in cross-functional environments
Nice to have
- Customer-centric
- High-performance
- Collaborative
- Proactive
- Strategic
- Organized
Day to day
- Lead and coach a team of Client Success Partners supporting enterprise and strategic DSO customers
- Own account health across child accounts and act as a senior contact for escalated customer issues
- Use data, Salesforce workflows, and cross-functional collaboration to improve retention, engagement, and scalable processes