RRemoteville
EverCommerce logoEverCommerce

Customer Success Team Lead

Skills
Software As A ServiceAdoptionBuild Strong RelationshipsBusinessCoachingCustomer SuccessOperations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Proven success leading a high-performing Customer Success team in a SaaS environment
  • Strong results across retention customer growth and team performance
  • Experience building a culture of accountability through coaching clear expectations and continuous development
  • Strong commercial acumen with the ability to balance customer success retention and revenue growth
  • Confidence using customer health metrics and performance data to drive priorities and improve outcomes
  • Exceptional stakeholder management and communication skills with the ability to influence across all levels
  • A proactive customer-first mindset with a passion for building engaged high-performing teams

Nice to have

  • Customer-first mindset
  • Collaborative leader
  • Accountability focused
  • Proactive
  • High-performing team builder

Day to day

  • Lead and coach a team of Customer Success Managers, Coaches and Onboarding Specialists to deliver excellent customer outcomes
  • Manage a personal portfolio of customers and support them through onboarding adoption retention and growth
  • Use customer health data and strategic collaboration to improve engagement prevent churn and strengthen operations