RemotevilleRemote Customer Success Team Manager Job in Loughborough, UK The Access Group
Customer Success Team Manager The Access Group
£ -
Account ManagementCustomer AdvocacyCustomer BaseCustomer RetentionCustomer SatisfactionCustomer SuccessNegotiationPresentationsTeam Leadership
Senior (5-8 years) -
LoughboroughUK
Business management software that gives you the freedom to do more.
5410+ employees
SaaS
Role
Who you are
What the job involves
- Lead the service delivery to our largest customers by building and nurturing relationships with key stakeholders including C-Suite and ensuring contractual adherence to Customer Success Plans across the team portfolio This includes reporting identifying risks and opportunities taking appropriate action driving continuous improvement and maintaining effective communication and updates
- Act as an escalation point for your team's customers driving issue resolution across the business and influencing internal Access departments to deliver exceptional customer experiences through service improvement plans addressing generic issues and collaborating on NPS initiatives
- Support the team in achieving targets related to Net Recurring Revenue NRR self-generated services customer advocacy product adoption and Flexpoints consumption
- Collaborate with sales to create new business opportunities within the supported portfolio and new business and work on initiatives to enhance customer experience while managing costs
Company
Company mission
The Access Group helps organizations become more productive and efficient by providing innovative business management software solutions. They believe in creating a welcoming and inclusive environment where diversity thrives, connecting the right people with the right data at the right time.Company values
- Innovation
- Inclusivity
- Diversity
- Productivity