Remote Customer Support Advisor Job in UK Concentrix

Who you are

• Fluent in German (oral and written)
• Fluent in English (oral and written)
• Flexible to work 8-hour rotational shifts, Monday to Sunday between 8am and midnight
• Minimum 6 months customer service experience
• Proficient in computer literacy and navigating social media platforms
• Excellent interpersonal and communication skills
• Minimum broadband speed of 10mbps and a private, distraction-free workspace
• Clean credit, criminal, and disciplinary records

Desirables

• enthusiastic and motivated
• keen eye for detail
• self-motivated
• disciplined
• empathetic and patient
• friendly and bubbly personality
• professionalism
• excellent interpersonal and communication skills

What the job involves

• Respond to customer queries via emails and social media platforms like Facebook, X, and Instagram, providing excellent customer service
• Handle order queries such as cancellations, returns, and modifications
• Maintain a professional call manner and stay knowledgeable about products and services
• Develop relationships with customers and encourage referrals
• Provide the best customer experience at all times