Remoteville

Remote Customer Support Advisor Job in UK Concentrix

Customer Support Advisor Concentrix
Attention To DetailCancellationsComputer LiteracyCustomer ContactCustomer ExperienceCustomer SupportGermanProduct KnowledgeProduct Service
UK
169045+ employees
Enterprise


Role


Who you are

  • Fluent in German (oral and written)
  • Fluent in English (oral and written)
  • Flexible to work 8-hour rotational shifts, Monday to Sunday between 8am and midnight
  • Minimum 6 months customer service experience
  • Proficient in computer literacy and navigating social media platforms
  • Excellent interpersonal and communication skills
  • Minimum broadband speed of 10mbps and a private, distraction-free workspace
  • Clean credit, criminal, and disciplinary records

Desirables

  • enthusiastic and motivated
  • keen eye for detail
  • self-motivated
  • disciplined
  • empathetic and patient
  • friendly and bubbly personality
  • professionalism
  • excellent interpersonal and communication skills



What the job involves

  • Respond to customer queries via emails and social media platforms like Facebook, X, and Instagram, providing excellent customer service
  • Handle order queries such as cancellations, returns, and modifications
  • Maintain a professional call manner and stay knowledgeable about products and services
  • Develop relationships with customers and encourage referrals
  • Provide the best customer experience at all times

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Company


Company mission

A global technology and services leader that powers the world’s best brands, today and into the future. We design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.




Company benefits

  • Competitive salary
  • Fortnightly pay
  • 28 days of vacation
  • Pension scheme
  • Employee Assist Program
  • Lifestyle savings
  • Free online courses
  • Wellbeing resources
  • Discounted PUREGYM membership
  • Comprehensive dental cover
  • Employee Stock Purchase Plan
  • Group Life Assurance
  • Eyecare vouchers
  • Refer a Friend incentive
  • Career development opportunities in a global company



Company values

  • Human-centered
  • Tech-powered
  • Intelligence-fueled



Company HQ

Newark
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