RemotevilleRemote Customer Support Advisor Job in UK Concentrix
Customer Support Advisor Concentrix
£ -
CancellationsComputer LiteracyCustomer ContactCustomer ExperienceCustomer SupportGermanInterpersonalProduct KnowledgeSocial Media Computer Literacy Customer Contact Customer Experience Customer Support German Interpersonal Product Knowledge Social Media
UK
169045+ employees
Enterprise
Role
Who you are
- Proficient or bilingual in German and English
- Flexible to work on an 8-hour rotational shift pattern Monday to Sunday between 8am and 12 midnight
- Minimum broadband speed of 10mgbs and a private distraction free location to work from
- Minimum of 6 months customer service experience
- Proficient computer literacy and ability to navigate social media platforms
- Excellent interpersonal and communication skills
- Spotless record free from any credit criminal or disciplinary issues
Desirables
- keen eye for detail
- self-motivated
- disciplined
- empathetic
- patient
- friendly personality
- professionalism
- excellent interpersonal skills
- communication skills
What the job involves
- Respond to customers via emails and Social Media Platforms including Facebook, X and Instagram providing excellent customer service
- Maximize opportunities to showcase brand's products
- Ensure a professional call manner and remain knowledgeable on products/services on offer
Company
Company mission
A global technology and services leader that powers the world’s best brands, today and into the future. We design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.Company benefits
- Competitive salary £11.48 per hour with fortnightly pay
- 28 days of vacation
- Pension Scheme auto enrolment after 92 days employment
- Employee Assist Program
- Benefex Employee Savings access to hundreds of lifestyle savings free online courses and a selection of wellbeing resources
- 0% Joining fee and discounted membership at PUREGYM
- Comprehensive UNUM Dental cover
- Employee Stock Purchase Plan
- Group Life Assurance
- Eyecare vouchers
- Refer a Friend incentive
- Career development in a global company
Company values
- Human-centered
- Tech-powered
- Intelligence-fueled