RemotevilleRemote Customer Support Consultant - Dynamics Job in UK Tribal Group
Customer Support Consultant - Dynamics Tribal Group
£31000 - £35000
Analytical SkillsCustomer ContactCustomer ExperienceCustomer SatisfactionCustomer SupportKey Performance IndicatorsMicrosoft DynamicsTechnical Support
Mid-level (3-4 years) - Senior (5-8 years)
UK
Empowering the world of education
1345+ employees
EdTech
Open for applications
Role
Who you are
- Experienced in Dynamics CRM and Dynamics Power Platform
- Adept at managing customer incidents and maintaining high satisfaction levels
- Excellent verbal and written communication skills
Desirables
- CRM expertise
- MS Teams proficiency
What the job involves
- Provide professional application-level support to global customers
- Offer technical and operational support through phone email and remote assistance
- Manage customer incidents resolve issues in accordance with SLAs and maintain high customer satisfaction
- Provide detailed support for Dynamics 365 Customer Engagement and Dynamics Power Platform
Application process
- Complete a short application form
- Attach an up-to-date CV
Company
Company mission
Empowering customers to transform the digital student experience with cloud-based solutions. Supporting education institutes worldwide to deliver successful outcomes.Company benefits
- Access to learning resources
- Competitive salaries
- Flexible working environment
- Generous benefits package
Company values
- Innovation
- Efficiency
- Empowerment
- Diversity