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Remote Customer Support Engineer – Diagnostic Job in Harwell, UK Agilent Technologies

Customer Support Engineer – Diagnostic Agilent Technologies
Customer ServiceCustomer SuccessCustomer SupportPresentationsSAPStatutory Accounting PrinciplesWritten
Mid-level (3-4 years) - Senior (5-8 years)
HarwellUK


Let’s Bring Great Science to Life.
17440+ employees
Science

Open for applications

Role


Who you are

  • Bachelor's or equivalent experience in a science field such as electro/mech/bio-engineering chemistry or biotechnology.
  • Proficient problem-solving ability with technical equipment.
  • Strong interpersonal and communication skills necessary for customer interaction.

Desirables

  • Travel readiness
  • Familiarity with Agilent
  • Problem-solving


What the job involves

  • Provide on-site installation maintenance and repair of systems solutions.
  • Diagnose and resolve product performance issues.
  • Advise on preventive maintenance and configurations for customer systems.

Application process

  • Complete administrative tasks promptly
  • Maintain customer service reputation
  • Document time and expenses in SAP

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Company


Company mission

Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.



Company benefits

  • Structured training and development
  • Agilent Result Bonus
  • Stock Purchase Plan
  • Life Insurance
  • Pension
  • Healthcare
  • Employee Assistance Program
  • Holiday


Company values

  • Innovation
  • Expertise
  • Support
  • Collaboration


Company HQ

Santa Clara
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