Remote Customer Support Engineer Job in United States Artera

Who you are

• 2+ years in a similar role supporting a technical product.
• Demonstrated proactive approaches to problem-solving with strong decision-making capabilities.
• Ability to provide step-by-step technical help both written and verbal in an easy to understand manner.
• Build and maintain both internal and external relationships.
• Demonstrated customer communication skills.
• Experience working with technical product team members on new initiatives.
• Self-motivated driven individual who takes full ownership of solving problems.

Desirables

• Healthcare experience
• Experience leveraging SQL
• Understanding of web-based applications

What the job involves

• Research diagnose and resolve complex technical issues with our SaaS platform.
• Learn and leverage knowledge of our internal business analytics and other troubleshooting tools to help identify client problems.
• Properly escalate unresolved issues to appropriate internal teams such as software developers account managers and executives.
• Create and evolve customer support processes tools and technologies.