Customer Support Engineer
Skills
Customer SupportSecure File Transfer ProtocolSkilled Multi-TaskerTechnical SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in a similar role supporting a technical product.
- Demonstrated proactive approaches to problem-solving with strong decision-making capabilities.
- Ability to provide step-by-step technical help both written and verbal in an easy to understand manner.
- Build and maintain both internal and external relationships.
- Demonstrated customer communication skills.
- Experience working with technical product team members on new initiatives.
- Self-motivated driven individual who takes full ownership of solving problems.
Nice to have
- Healthcare experience
- Experience leveraging SQL
- Understanding of web-based applications
Day to day
- Research diagnose and resolve complex technical issues with our SaaS platform.
- Learn and leverage knowledge of our internal business analytics and other troubleshooting tools to help identify client problems.
- Properly escalate unresolved issues to appropriate internal teams such as software developers account managers and executives.
- Create and evolve customer support processes tools and technologies.