RemotevilleRemote Customer Support Engineer Job in United States Atlan
Customer Support Engineer Atlan
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Data IntegrationREST ApisCustomer ServicePythonTechnical Support
Senior (5-8 years) -
United States
The Active Metadata Platform ✨ | A Leader in The Forrester Wave™️ | Follow for resources from the modern data world.
340+ employees
SaaSData AnalysisData ManagementProductivity
Role
Who you are
- Experience in Customer Support Cloud Support Technical Support or Product Support Engineer roles (4+ years).
- Expertise in data catalogs data governance data quality and observability.
- Technical proficiency with SQL REST APIs Linux/CLI/Kubernetes and cloud technologies (AWS Azure GCP).
- Familiar with DBT Snowflake Databricks and data platforms and governance.
- Strong customer relationship skills recommended.
- Bachelor's/Master's in Computer Science or related field preferred.
Desirables
- SQL
- AWS
- Azure
- GCP
- Kubernetes
What the job involves
- Directly tackle support tickets and guide customers to harness data.
- Collaborate with top-tier data teams to enhance data discovery governance and quality.
- Resolve customer inquiries and empower data-driven achievements.
Company
Company mission
Atlan is committed to empowering data teams through an active metadata platform that enhances data discovery, cataloging, lineage, and governance. By seamlessly integrating metadata from various sources, Atlan encourages data democratization and AI readiness, ensuring organizations can make informed data-driven decisions to shape their futures.Company benefits
- Opportunity to work with industry leaders
- Chance to revolutionize data management
- Role directly impacts customer success
Company values
- Data Collaboration
- Customer Success
- Innovation
- Trust